Eugene Hendrick Jones

212 Little Lake Rd.

Hutto, TX 78634

Phone: (512) 846-1917h. (443) 631-4874c. / ejonez@hotmail.com, ejonez2000@yahoo.com

OBJECTIVE:

To obtain a challenging and rewarding position as a Telecom Tech Manage/

Systems Analyst in order to bring sound solutions from the company to the

customer

SUMMARY OF QUALIFICATIONS:

  · Lead Supervisor of Technicians for Four Major Hospitals and several off sites in

the Baltimore area for MedStar Health / Helix northern region

  · 18 years of both military and civilian experience in complex voice and data

communication problems solving and troubleshooting to include telephony

projects, planning, design and installation of voice communications, voice over

IP, network cabling and upgrades and demo to infrastructure.

  · Twelve years of Personnel and Staff Management

  · Project Management of Communication Center builds from ground up, Fiber

terminations, cable upgrades and AV systems and centers installs.

  · Expertise in troubleshooting and operation of encryption devices, multiplexers,

wide area network, and local area network

  · Lead Fiber and Cable Technician for Pentagon PENREN renovation project

  · Valid Government DOD Secret level clearance

  · BICSI Level 2 Trained Technician

  · Arizona Business Management and Low Voltage Contractors Course

PROFESSIONAL EXPERIENCE:

August 2012 - Current Sr. CISCO VoIP Unity/CCM Site Administrator for Xerox at the Austin Data

Center through Unisys Technologies

  · Works daily tickets through the ITMS ticketing system to include New Users Phone

set ups and Removals, Voice Mail Box activations, Extension Mobility, I.P.

Communicator, Call Routing, Hunt Groups, Route Patterns and Call Pick up

Groups

  · Works Daily Add Moves and Changes Remotely for the San Angelo Data Center in

San Angelo, TX that also includes the above

  · Performs system Backups, Troubleshooting through Call Manager tools, DNA

Analyzer, RTMT and Factory resets on phone sets

  · Install and Upgrades of new software and updates from Cisco

  · Reports outages, interruptions and cuts to POTS lines and DSL's lines to AT&T,

Verizon and all local LEC's. Served as liaison between the customer and vendor

  · Performed regular maintenance on systems to include updates, time change, resets

and other daily duties as assigned

  · Successfully completed a 250K total Phone system Upgrade from the Cisco CM 4.2

to a CCM 9.1v

December 2010 – Febuary 2012 CISCO and AVAYA Site administrator for the City of Houston through

ObjectWin Tech.

America

  · Performed Adds, Moves and Changes for mulitiple City Agencies to include the

Mayors offices, Police and Fire Stations, Health Department and other city wide

agencies using AVAYA ASA/CM and CISCO VOIP site administrator, UNITY

Voice messaging, AUDIX Voice messaging, IP Office and AVAYA Partner

Systems.

  · Worked daily tickets through the ITMS ticketing system. Also did password

changes, resets, phone set upgrades, Voice mail box removals and adds and phone

line and set trouble shooting.

  · Responsible for reporting outages, interruptions and cuts to POTS lines, DSL's and

PLEXAR lines to AT&T, Verizon and all local LEC's. Served as liason between the

customer and vendor.

  · Programmed Bridged apperarances, Cover paths, Call Pickup Groups and assigned

Ports and ext's.

  · Made daily assignments to Field Techs for cable pulls, trouble shooting and installs

  · Performed regular maintemance on systems to include updates, time change, resets

and other daily duties as assigned

August 2010 – November 2010 Sr. System installation and Test Tech Black Box Technologies for Bank of

America

  · Performed intricate fiber and copper cutover for complete phone system upgrades

from the switch to the end user.

  · Perform Add Moves and Changes as required on the grounds

  · Test, instruct and complete setups of handsets and VM for end user

  · Upgrade phone system for Bank of America Chandler, AZ from analog and digital to

AVAYA VOIP system

  · Test and install CISCO VOIP phones for Call Center

October 2007 – October 2009 Telecom System Analyst/Communication Tech Department of Assistive

Rehabilitative Services and Texas Youth Commission

  · Configuring and maintaining and Avaya telecom circuits, switches, Intuity, Definety,

PBX TRUNKS and POTS lines. S87XX, S85XX, S83XX, G700, G650,

G450, G350, G250, ESS/LSP.

  · Install, program and analyst Avaya switches, IP Office, Partners and AUDIX

for over 70 state youth correctional facilities (TYC) and sites across Texas.

  · Programming of JAWS interaction systems on Desktops and phones for the Blind

and Hearing Impaired

  · Total phone upgrade from digital to Voice Over Internet Protocol Phones (VOiP) for

the Chris Cole Rehabilitation Center (CCRC)

  · Installation and programming of Message Manager, UAPS 3.01 and softphone

  · As a Communications Tech, Insure that moves of state agencies within DARS, TYC,

HHSC and TPJC were completed within a timely manner.

  · Set up and install of TTY 711 system for agency

  · Avaya and CISCO Site Administrator and Switch Manager

May 2006 – May 2007 Lead Hardware Tech and Supervisor MedStar Health Telecom North

  · Monitor and Manage Dailey operations of 5 Technicians for four major hospitals for

MedStar Telecom Northern region.

  · Stands as liaison between MedStar Telecomm and customer

  · Install, upgrade and monitor Rolm and Siemans systems, switches, phones and Data

tails to Switches and Siemens systems to include Spectralink phones and systems.

  · Identified and resolved problems on a broad range of Critical Care systems such as

EKG, Pyxis and Lab system. Insured that DHCP and Static IP address remain

operational and synced. Provide upper management with reports and suggestions

from field.

  · Maintain Cross Connects and Data Connections in Telecom Closets and Switch

rooms

November 2005-March 2006 Project Manager/Lead Forman. Genesis Technologies

  · Project Manager/Lead for Complete Systems Upgrade for Baltimore School Voice

and Data and Audio Video System

  · Lead Technician for upgrades of T1, T3, Cat 6e and VOIP systems at Grainger Inc.

April 2005-November 2005 Sr. Fiber and Cable Tech. Termination and Inspection. Genesis

Technologies

  · Performed intricate fiber upgrades to include splicing and termination on the

PENREN project at the Pentagon

  · Proficient with the use of various fiber, cooper and coax splicing and punch down

equipment to include the 30R and 50R

  · Lead Fiber tech in department

  · Installation of SIPRNET and NIPRNET Fiber and Cable to the Racks and

various systems

  ·

Military Career

May 2004-April 2005 Tech Control Shift Supervisor U.S. Army Fort Belvoir, VA

  · Shift Supervisor for a 7 person team

  · Perform duties as a Network Operation Center technician

  · Utilize equipment and reporting software such as the Fireberd 6000 series, Avaya

Switches, Oscilloscope, Spectrum analyzers, IDNX Promina, ADNX-48, ATM Cell

Exchange, DML 45, 3X50, SONET, VoIP, AN/FCC100 Multiplexers, 2048

Multiplexers, Larscom CSU/DSU, Fiber Modems, Echo Control Module, VC-1000

Matrix switch, Cisco routers and switches, along with military and civilian satellite

systems

  · Configuring and maintaining telecom circuits, trunk groups and associated devices

  ·

Insured that the standard was upheld

May 2003-2004 Communication and Electronics Specialist U.S. Army Yongsan, South Korea

  · Performed maintenance on varies microwave communication equipment, including

multi-channel, tactical satellite, troposphere scatter, and fiber optic

  · Repaired and maintained communications security equipment, and

tactical/commercial computer systems

  · Facilitated direct support maintenance on high frequency

communications equipment

  · Team Chief of Team of Installers to Include Soldiers, Korean Nationals and

Civilians

1999-2003

Installer/Information Management Officer U.S. Army Yongsan, South Korea

  · Built and performed preventative maintenance on various computer systems

  · Analyzed, identified and resolved computer problems on a full range of desktops and

lab-top computers including hardware setup, option installations, operating system

configurations and software applications

  · Trained and mentor new soldiers on the assembly and disassembly of desktops

computers product

  · 1995 – 1998 worked for the United States Army Chaplain Corp as an Administration

Specialist and Accountant Specialist

EDUCATION and TRAINING

-Currently pursuing Network Administrators Degree with University of Phoenix

-Signal and Microwave Systems School, Fort Gordon, Georgia

BICSI Tech Level II trained Technician

Arizona Business Management and Low Voltage Contractors License

TECHNICAL SUMMARY:

Software: Microsoft Office (Excel, Word, PowerPoint, Outlook), Facit 5.0, Facit 2.0, Remedy Ticket System, HP

Openview (What’s up Gold), Lotus 1-2-3, Windows 2000/NT/XP/98/95, MS-DOS, Adobe, E-Ticketes and

Footprints ticket system